Artwork Guidelines

Required File Format

Designing the perfect custom packaging is similar to following an instruction manual. Our artwork guidelines help make the design process smooth and seamless by providing a handy list of recommendations.

We also offer free in-house design support to all of our customers. We can provide you with additional support or expertise if necessary. Please read our instructions carefully for accurate rendering and printing of your artwork files.

Color Profiles

It is best to create artwork using CMYK colors (Cyan, Magenta, Yellow, and Black) or Pantone spot colors, depending on your printing type. A digital display uses RGB (Red, Green, Blue) color mode, so it is necessary to convert to the correct color mode so that the color reproduction is accurate.

Text & Font Type

When you find it difficult to read a font on your computer screen, zooming in may help. Regarding printed words, you are unable to change the size later. When printing, it’s essential to use a font larger than 9pt so it’s easy to read. If you are using an intricate or fancy font, such as cursive, remember to keep in mind that on paper, they may appear less sharp and clear than on a screen. To ensure the text on the packaging is straightforward and easy to read, choose legible fonts.

Dieline

The dielines of your layout must be precise to achieve your ideal layout. Always keep all knives and scores at least 1/8″ from your art and graphics, and extend the background of your design to the bleeding lines.

Let us know if you need assistance. With 100% free design support, your final product will match exactly how you imagined it.

Images & Graphics

Please ensure that all links are embedded and working before sending your file to us so that we can create powerful graphics that will enhance the visual impact of your packaging.

Alternatively, you can choose to share your graphics individually in zip files.

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Design Details:
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Return & Refund

Boxjojo provides customized services and products according to customers’ requirements. If the products do not meet the client’s specifications, clients are requested to inform the company within 3 business days.

Production Side Defects:

If the error is confirmed to be the company’s mistake, Boxjojo will reprint the entire order, with the company’s decision regarding errors and responsibility being final. Customers have 7 business days to return the order at their own shipping cost and are required to provide proof of errors through digital photos to assist with the reprint process.

Client Side Defects:

If the flaw or mistake is on the customer’s side and they request a refund, they must return the entire order. In this case, customers are responsible for covering shipping, setup, printing, and billing costs associated with the refund.

Cancellation of Order:

Once the proof is accepted, the printing job is quickly forwarded to the press department. Customers have a 4-hour window to cancel the order after approval. If canceled after processing, a 5% cancellation fee will apply. Once production has started, refunds are not available; however, free storage can be provided, and the order can be shipped when needed.

Customer Support:

For questions regarding shipping, returns, or cancellations, please contact the company via online chat support, by calling, or by emailing for assistance.

Shipping Policy

Our Standard Turnaround Time:

The standard order takes 7-8 business days for production, followed by 2-3 business days for shipping once production is complete.

Rush Order Turnaround Time:

For quick orders, it usually takes about 5 to 7 business days to make and ship your items. The time may change based on how difficult the project is. Sometimes, orders can be finished faster, but sometimes they might take a bit longer.

Logistics Companies:

Packages are sent using fast services from trusted companies like UPS, DHL, and FedEx to make sure they arrive safely on time.

Shipping Time Changes:

Shipping times can change based on where you’re sending your package and the shipping services available in that area. Sometimes, delays can happen because of bad weather or unexpected events.

Package Tracking Details:

After your order is shipped, customers will get tracking details to see where their package is and when it is expected to arrive.

Customer Care:

If you have any questions or need help with deadlines, please contact our support team. They can help you find faster delivery options or fix any shipping problems.

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Material and Printed Sides:
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