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Privacy Policy

Effective Date: July 15, 2026

Welcome to Boxjojo! ("Boxjojo," "Website," "we," "us," or "our"). Throughout this Privacy Policy, these terms refer to Boxjojo. The terms "you," "your," and "customer" refer to any individual or entity accessing, browsing, or using our Website or purchasing our products and services.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Website, request a quote, place an order, communicate with us, or use any of our products or services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

You may voluntarily provide information including:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers)
  • Artwork and design files
  • Product specifications
  • Order details

Technical Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Referral source
  • Pages visited
  • Date and time of visits
  • Clickstream data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process orders
  • Prepare quotations
  • Manufacture custom packaging products
  • Deliver products
  • Process payments
  • Provide customer support
  • Respond to inquiries
  • Improve our Website and services
  • Personalize your experience
  • Send order updates
  • Send marketing communications (where permitted by law)
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Analyze Website traffic
  • Measure marketing performance
  • Enhance user experience

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

Third-Party Services

We may use trusted third-party service providers to help operate our business, including:

  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers
  • Customer support software
  • Website hosting providers

These providers may access your information only as necessary to perform services on our behalf and are required to protect your information in accordance with applicable laws.

Payment Information

For your security, Boxjojo does not store complete payment card information on its servers.

Payments are processed through secure third-party payment providers that maintain their own privacy and security standards.

Artwork & Intellectual Property

Artwork, logos, trademarks, and design files submitted by customers are used solely for manufacturing, proofing, and fulfilling orders.

Customers represent that they own or have permission to use all submitted intellectual property.

Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose your information only in the following circumstances:

  • To trusted service providers assisting with our business operations
  • To shipping companies for order fulfillment
  • To payment processors for payment processing
  • To comply with legal obligations
  • To protect our legal rights or prevent fraud
  • As part of a merger, acquisition, or sale of business assets

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing activities
  • Object to marketing communications
  • Withdraw consent where applicable

To exercise your privacy rights, please contact us using the information available on our Website.

Marketing Communications

If you subscribe to our newsletters or marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Children's Privacy

Our Website and services are not directed to individuals under the age 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

If you access our Website from outside the country in which our business operates, your information may be transferred to, stored, or processed in jurisdictions with different data protection laws.

By using our Website, you consent to such transfers where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will become effective upon posting the revised Privacy Policy on this Website. We encourage you to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at support@boxjojo.com.

By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.