By placing an order with Boxjojo, you acknowledge and agree to the terms outlined in this Shipping Policy.
Most orders are shipped within 8 to 12 business days. The exact time depends on your packaging type and size. Orders placed around federal holidays may need a little more time.
Shipping estimates are provided as guidelines only and should not be considered guaranteed delivery dates.
Working with a tight deadline? Contact our product team to discuss your required delivery date. We can help arrange a faster production option when available.
We handle your shipment with care and choose a reliable and cost-effective shipping method. You will not have to worry about hidden shipping charges.
Customers are responsible for providing complete and accurate shipping information.
Boxjojo is not responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
If your shipment has not been delivered within the expected timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and provide updates.
Production and delivery times can change based on custom packaging requirements and order volume along with material availability. Holidays and unexpected delays may also affect the estimated timeline.
Once your order has shipped, we will provide the tracking information. You can use it to check your package status and follow its delivery progress.
If you have a specific deadline or need help with your order, contact our support team at support@boxjojo.com. We'll help you plan the process around your requirements.