Return and Refund Policy

We accept returns for defective and non-defective products.

Return Window

Eligible orders may be returned within 7 Days from the date of delivery.

Customers are responsible for all return shipping costs. Return requests must be initiated within 7 business days of the product's delivery date.

We don't charge any restocking fee.

If a refund will approve:

Refunds will be issued using the original payment method whenever possible.
Our refund processing time is 5 days. Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the refund results from an error made by Boxjojo.

If you have any questions regarding this Refund & Return Policy or wish to submit a claim, please contact us at support@boxjojo.com.