You may request a return or refund within 7 days of receiving your order. Returned items must be unopened and undamaged. Any return that does not meet these requirements may be rejected. In that case, the order will be sent back to the original shipping address.
Many products and services from Boxjojo are made according to the client's request. If your order arrives damaged or does not match the approved requirements, please notify us as soon as possible. For damaged or incorrect orders, email us at support@boxjojo.com within 3 working days of delivery.
Any claim for a damaged, missing, or incorrect item must be reported within 3 working days after delivery. Please inspect your order as soon as you receive it. Customers are responsible for checking the products within this time. Claims reported after this period may not be accepted.
Minor scratches or slight color differences may occur during production and handling. These are not considered defects unless they affect the product's intended use or approved specifications.
Return shipping costs are normally the customer's responsibility. We do not cover return shipping when the issue is caused by the customer's mistake.
If the error is caused by us, we will review the issue and may provide a free reprint where needed. Our management team will determine the cause of the defect before a replacement or reprint is approved. If a return is approved, the customer must send the complete order within 7 working days. Please include any required documents and clear photos that show the product issue.
If the customer made an error but still requests a refund, the printed order must be returned. Any applicable setup and shipping costs may be deducted from the refund.
Once we receive your returned order, our team will inspect it and confirm its condition. We will then email you to let you know whether your return or refund has been approved.
If approved, the refund will be sent to your original payment method. The processing time may vary depending on your bank or payment provider.
If you have not received your refund, first check your bank account and payment statement. You can also contact your bank or payment provider to ask about the processing status. Some refunds may take additional time to appear in your account.
If you have completed these steps and still cannot find your refund, contact us at support@boxjojo.com so we can check the status for you.
Customers are responsible for the cost of returning an item unless the return is due to an error on our part. Original shipping costs are generally non-refundable. If a refund is approved, applicable shipping or handling costs may be deducted from the refund amount. Delivery time may vary based on your location, order requirements, and production time for approved replacements or reprints.
If you have questions about a return or refund, contact our support team at support@boxjojo.com. We will review your request and help you with the next steps.