Return and Refund Policy

Countries Covered

USA, UK, CA

Returns

Yes, we accept returns for defective and non-defective products.

Exchanges

No, we don’t accept exchanges.

Return Condition

This includes products that are unopened or have never been used.

Return Window

Customers may return products within 45 days of delivery.

Return Method

Returns must be sent back by post.

Currency

All refunds and return processing apply in US dollars.

Restocking Fees

No cost. We do not charge any restocking fees.

Refund Processing Time

Refunds are processed within 3 days of receipt and inspection.

Contact Information

  • Email: sales@boxjojo.com
  • Phone: +1 800-485-4179
  • Address: 1105 w Highridge Road, Lombard. IL 60148