Effective Date: July 15, 2026
Welcome to Boxjojo! ("Boxjojo," "Website," "we," "us," or "our"). Throughout this Return and Refund Policy, these terms refer to Boxjojo. The terms "you," "your," and "customer" refer to any individual or entity accessing, browsing, or using our Website or purchasing our products and services.
Our Return & Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations may be accepted for products purchased through our Website.
By placing an order with Boxjojo, you acknowledge and agree to the terms outlined in this Policy.
All products sold by Boxjojo are custom manufactured according to each customer's unique specifications, including size, material, printing, finishing, and artwork.
For this reason, products are generally non-returnable and non-refundable unless they contain manufacturing defects, production errors, or do not substantially conform to the approved order specifications.
We accept returns only for defective products. A return/replacement may be considered if:
Return Window: Eligible orders may be returned within 45 Days from the date of delivery, subject to the terms and conditions outlined in this Refund/Return Policy.
Return Method: Approved returns must be sent back to BoxJojo using a reliable mail or courier service.
Return Cost: The customer is responsible for all costs associated with returning eligible products.
Restocking Fee: Boxjojo does not charge a restocking fee on approved return items.
All claims are subject to review and verification by our quality assurance team.
Refunds, returns, or replacements will generally not be provided for:
Customers are responsible for inspecting their order immediately upon delivery.
If you believe your order contains a defect or error, you must notify Boxjojo on the same day after receiving the shipment.
To help us evaluate your claim, please provide:
Failure to provide sufficient documentation may delay or prevent the processing of your claim.
Once your claim has been received, our quality assurance team will review the information provided.
If additional details or product samples are required, we will contact you.
After completing our review, we will determine the appropriate resolution, which may include:
The selected remedy will be determined at Boxjojo's sole discretion based on the nature of the issue.
If a refund is approved:
Orders may be cancelled before production begins.
Once artwork has been approved and production has started, cancellation requests may not be accepted. If cancellation is approved after production has commenced, the customer may be responsible for any costs incurred up to the date of cancellation.
If your shipment arrives visibly damaged:
Shipping damage claims may require cooperation with the shipping carrier's investigation process.
To the fullest extent permitted by applicable law, Boxjojo's liability for any approved claim shall be limited to one of the following remedies, as determined by BoxJojo:
Under no circumstances shall Boxjojo be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or other economic losses.
Boxjojo reserves the right to modify this Refund & Return Policy at any time.
Any updates will become effective immediately upon publication on this Website.
If you have any questions regarding this Refund & Return Policy or wish to submit a claim, please contact us at support@boxjojo.com.