START YOUR PACKAGING JOURNEY WITH BOXJOJO

At Boxjojo, we are dedicated to delivering exceptional packaging services and solutions that exceed your expectations. Let us craft the perfect packaging solution for your project.

Frequently Asked Questions

What is the turnaround time?

It takes 7 - 8 business days for production to be completed and dispatched.

What is the shipping time?

It takes 2 - 3 business days to be shipped after the production process.

What factors affect the prices?

The price is mainly affected by 4 to 5 factors such as the size of the box, the thickness of the material, the printing sides, the box style, etc. If you order more boxes, you will get wholesale rates for custom boxes.

Did you offer a rush order option?

Yes, we offer the option to choose a rush order, but additional charges may apply.

Request a quote

Share your details by submitting our quote form or emailing us at quote@boxjojo.com.

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Return & Refund

Boxjojo provides customized services and products according to customers’ requirements. If the products do not meet the client’s specifications, clients are requested to inform the company within 3 business days.

Production Side Defects:

If the error is confirmed to be the company’s mistake, Boxjojo will reprint the entire order, with the company’s decision regarding errors and responsibility being final. Customers have 7 business days to return the order at their own shipping cost and are required to provide proof of errors through digital photos to assist with the reprint process.

Client Side Defects:

If the flaw or mistake is on the customer’s side and they request a refund, they must return the entire order. In this case, customers are responsible for covering shipping, setup, printing, and billing costs associated with the refund.

Cancellation of Order:

Once the proof is accepted, the printing job is quickly forwarded to the press department. Customers have a 4-hour window to cancel the order after approval. If canceled after processing, a 5% cancellation fee will apply. Once production has started, refunds are not available; however, free storage can be provided, and the order can be shipped when needed.

Customer Support:

For questions regarding shipping, returns, or cancellations, please contact the company via online chat support, by calling, or by emailing for assistance.

Shipping Policy

Our Standard Turnaround Time:

The standard order takes 7-8 business days for production, followed by 2-3 business days for shipping once production is complete.

Rush Order Turnaround Time:

For quick orders, it usually takes about 5 to 7 business days to make and ship your items. The time may change based on how difficult the project is. Sometimes, orders can be finished faster, but sometimes they might take a bit longer.

Logistics Companies:

Packages are sent using fast services from trusted companies like UPS, DHL, and FedEx to make sure they arrive safely on time.

Shipping Time Changes:

Shipping times can change based on where you’re sending your package and the shipping services available in that area. Sometimes, delays can happen because of bad weather or unexpected events.

Package Tracking Details:

After your order is shipped, customers will get tracking details to see where their package is and when it is expected to arrive.

Customer Care:

If you have any questions or need help with deadlines, please contact our support team. They can help you find faster delivery options or fix any shipping problems.

Product Details
Interior Dimensions:
Material and Printed Sides:
Contact Details
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