Boxjojo provides customized services and products according to customers’ requirements. If the products do not meet the client’s specifications, clients are requested to inform the company within 3 business days.
Production Side Defects
If the error is confirmed to be the company’s mistake, Boxjojo will reprint the entire order, with the company’s decision regarding errors and responsibility being final. Customers have 15 business days to return the order at their own shipping cost and are required to provide proof of errors through digital photos to assist with the reprint process.
Client Side Defects
If the flaw or mistake is on the customer’s side and they request a refund, they must return the entire order. In this case, customers are responsible for covering shipping, setup, printing, and billing costs associated with the refund.
Cancellation of Order
Once the proof is accepted, the printing job is quickly forwarded to the press department. Customers have a 4-hour window to cancel the order after approval. If canceled after processing, a 5% cancellation fee will apply. Once production has started, refunds are not available; however, free storage can be provided, and the order can be shipped when needed.
Customer Support
For questions regarding shipping, returns, or cancellations, please contact the company via online chat support, by calling, or by emailing for assistance.